How many days in advance that I need to place my order?

    All the cakes are freshly made on the same day of delivery date, thus we require all orders be placed at least 7 hours in advance of the delivery date.


    Will Shu Cake confirm my order?

      Yes, as soon as your order has been processed through online or phone, an e-mail message that confirms the order will be sent to you along with the confirmation of the date and time of your delivery. 


      Can I cancel or change my order?

        As soon as we confirm your order, we transfer it to the central kitchen for processing. All cancellations must be submitted by e-mail / phone with full order details to be accepted. The cancellation must be placed 24 hours before delivery / pick up time. No refund will be made after this cut off time. All sales will be final. Refunds are subject to a Transaction &  Administrative fee of 5% of the order value which is deducted from the refund.


        What if I am not at the destination when the cake arrives?


        Unfortunately, our delivery service cannot be responsible for items that are left unattended. It would be best prior to making an order to confirm that someone will be available to receive it.

        In addition, prior to ordering, please make sure the address is correct and there is a local contact number where the recipient can be contacted. If the delivery address is an apartment/condo unit, please also let us know of the front door buzzer code.

        Where do you deliver in GTA and what is the delivery fee?

          We deliver to Toronto, North York, Scarborough, Markham and Richmond Hill. Please use our ordering system to check if your address is available for delivery. Simply call or email us for delivery cost for special delivery arrangement availablility.

          Can I change the delivery address?

            We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. This must be done by e-mail / phone, quoting your order confirmation number. 


            Can I change the date of my scheduled delivery?

              If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, simply contact us quoting your order confirmation number.


              What is the minimum order value for delivery and pickup?

                The minimum order for delievery and pickup is $40 and $25.